Policy for Purchases and Custom Orders

Policy for Purchases and Custom Orders Guarantee If you are not 100% satisfied, then neither are we. You may return your items in original condition within 10 days of receipt for a complete refund (minus shipping). Our Promise To You Jewels By Jules strives to provide top quality craftsmanship in each piece of jewelry made. Customer service is also a top priority at Jules, and we will always work hard to make your experience with us pleasurable! Payment Information Complete information can be found on Payment Info. Shipping All orders are shipped insured. This cost of insurance is included in your shipping fee. Jewelry Sets If you see a piece that you like that does not have matching pieces, please email Jodi to request these. Materials Used Jewels By Jules Being lucky enough to be located in Tucson, Arizona, has access to the yearly International Gem and Mineral Show which is held every February here in the desert. Jodi literally shops the world when the show is in town as vendors come from Thailand, Africa, Nepal, China...well, you get the picture! She is always on the lookout for new and unusual gems and cuts and with having two full weeks to go shopping, she is successful in finding new treasures. It is always a pleasure to meet new vendors and visit old favorites! Semi-precious stones are purchased from the gem show including sleeping beauty and Chinese turquoise, topaz, kyanite, amethyst, peridot, Peruvian opal just to name a few! In addition to the above semi-precious stones, some of Jodi's favorite products to use are sterling silver, Thai and Bali silver, shell, freshwater pearls, and Swarovski crystals. Each piece of jewelry has a full description of materials that are used. Occasionally used are Swarovski pearls, Vintage German, and Czech beads. Custom Orders See something you like? Want a different color? Different stone? Different size? Just email Jodi with the item number and the colors and/or stones that you would like your personal piece of jewelry made with. Custom orders are gladly accepted and encouraged - express your individuality! Payment of 50% is required at the time of ordering with the remaining balance due prior to shipment. An estimated time of completion will be provided at the time of order and will be based upon the number of orders currently being filled at the time your order is placed. Wire Wrapped Jewelry Wire wrapped designs are made primarily with sterling silver wire. Jodi never solders and never uses glue. If you are interested in placing a custom order or would like to order a piece that has been sold, please email Jodi your request - please see above for specifics about placing a customer order. Stones will vary in shape and color. Copyright Info Jewels By Jules All pictures, designs, and content on this site are copyright Jodi L. Bombardier, owner of Jewels By Jules, and may not be copied or reproduced in any form without written permission.